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FAQ

If you are unable to find the answer to any of your questions below please do not hesitate to email us at contact@loveis.ch and we’ll reply as thoroughly and quickly as possible! 


Can I order a custom made piece? 

Of course! Please feel free to email us at contact@loveis.ch and we'll arrange a time to call or meet you to discuss your idea and make a plan to move forward in the design process.


How do I find out my ring size?

If you are unsure of your ring size or would like to double check please visit this useful website http://lib.store.yahoo.net/lib/jewelbasket/ring-size-actual-chart.pdf


Can I try the pieces on? 

Yes, if you live in Switzerland and would like to try the pieces on to ensure that they fit correctly or match your outfit perfectly for that special event, please email us (contact@loveis.ch) and we will see what we can do.


Are all the pieces authentic?

Yes, all the pieces on our website are as described. Pieces are either manufactured by ourselves or purchased from a high calibre of designers and manufactures.  All pieces sold by us, carry our reputation and brand. 


What if the item I want is not in-stock?

If you can’t find the item you are looking for or it is not currently in-stock please email us (contact@loveis.ch) and we will try to create or acquire a similar or the same piece asap. 


Can I request a piece not currently in your product range?

Yes! We want our customers to love the pieces we have in store, so please feel free to email/Facebook/Tweet us and share the pieces that you love and would want to wear too!   


How often do you update your range?

We are constantly on the lookout for new pieces and ideas. To stay up-to-date with new arrivals, please check our homepage.